Terms, Conditions and Waiver

Gravity Zone Party Terms and Conditions –

  1. We require a 50% deposit at the time of booking
  2. Party bookings are for a minimum of 10 guests (excluding the mini party package for 4 guests only)
  3. Birthday party balances are due 7 days prior to the date of your party. We will send an email reminder in advance regarding this date.
  4. You can edit the number of guests and/or catering requirements (subject to availability) up to close of business on the Wednesday prior to the date of your party.
  5. Party cancellations – if you cancel your party more than 7 days prior to the date of your booking, you will have the choice to re-book the party on another date (subject to availability and within 6 months) or use the amount of your deposit as credit with us. If you cancel your party less than 7 days before the date of your booking, a $100 of your deposit will not be refunded.

Gravity Zone Safety Policy

Trampolining is an exciting action sport!  As such, it has its own set of risks which guests must weigh up carefully, taking all precautions when jumping and using our facilities. Please refer to our Gravity Zone Terms and Conditions .
GRAVITY ZONE is an indoor recreational centre and whilst at Gravity Zone, our guests jump, bound and fly through the air. Naturally, injuries can occur while engaged in such vigorous exercise so please consider these tips below to reduce the potential of injuring yourself or others while jumping at Gravity Zone by:

Being aware of other ‘jumpers’ around you
Jumping within your own comfort zone and skill level
Following Gravity Zone rules
Reading Gravity Zone’s terms and conditions and understanding your responsibilities onsite

Gravity Zone is about launching yourself into the air, jumping, tumbling and defying the laws of physics. It’s fun! Gravity Zone is a safety-conscious environment, rich with soft landings for your ultimate jumping satisfaction.
Gravity Zone’s rules (displayed around our site) must be carefully adhered to, ensuring the safe enjoyment of our facility for all guests whilst minimizing the potential of injury. Gravity Zone has ‘House Rules’ across the categories of General Safety Rules, Foam Zone Safety Rules, Vertical Wall Safety Rules and Performance Trampoline Safety Rules.

All participants at Gravity Zone must agree, and are obliged to follow, the Terms and Conditions as outlined under the ‘Terms and Conditions’ when booking on this website.
Participants, who do not book on–line and book on-site, MUST sign a separate Terms and Conditions document before they are allowed to participate in any jumping activities.
Gravity Zone wristbands are required for all jumping participants and the wearing of this acknowledges acceptance of the published Gravity Zone Terms and Conditions.

Gravity Zone Code of Conduct

Gravity Zone is registered with AALARA which is the Australian Amusement, Leisure and Recreation Association Inc. The association educates and trains its members to achieve standards of excellence and professionalism in business ethics, operations and practices. The assocation’s aim is also to promote and safeguard the interests of its members whilst being a relevant source of information on industry trends and statistics in the business of fun. AALARA, being the peak national body for the amusement, leisure and recreation industry in Australia provides a united indusrty voice within government and community.

  • No wrestling, double bouncing or rough conduct will be tolerated

  • No jumping or landing on padding is permitted
  • Do not go beyond your skill level in any activity at Gravity Zone
  • Do not eat, drink or use mobile phones on or near trampolines
  • No jumping whilst intoxicated
  • Never dive head first into the foam pit
  • Do not enter foam pit if others are blocking safe jumping
  • Don’t bury yourself in the foam pit – others may jump on you accidentally
  • Gravity Zone socks must be worn to ensure good grasp upon landing
  • Only one person at a time is permitted per trampoline
  • Watch carefully for other jumpers around you
  • Land safely on two feet or your backside when bouncing
  • Bend your knees and spread your legs when entering foam pit
  • Exit the foam pit quickly.
  • Ensure your pockets are empty before entering foam pit.

Gravity Zone Refund Policy

Our refund and exchange policy complies with the Australian Consumer Law (ACL).

Gravity Zone is not required to provide a refund if you change your mind. If you have a minor problem with an item we will offer a free repair within a reasonable time frame. Should you have a Major problem with a product or service provided from us we will offer you a refund or exchange. You may also choose to keep the item and be compensated for the drop in value.

For more information regarding your consumer rights and guarantees visit the ACCC website.

Gravity Zone Privacy Policy

This Privacy Policy provides information on how Gravity Zone manages personal information collected including personal information collected through this website.

Many parts of the Gravity Zone website can be viewed without providing personal information. General information may be collected such as the amount of visits to our website on a particular day, although visitors to the website remain anonymous in this instance. However, for access to customer features you may be required to submit personally identifiable information. This may include but not be limited to you providing your name, email address, age, credit card number, and computer address or phone number in order for us to provide a product or service to you (our customer). You are able to control the amount of information that Gravity Zone collect about you, we will only collect personal information if it provided by you.

Gravity zone realises the importance of ensuring that the personal information you provide is treated confidentially, and is committed to ensuring that all personal information is only collected, disclosed, used and stored in accordance with the National Privacy Principles set out under the Federal Privacy Act 1988. Any information that you provide to us is only used for the purposes you have chosen and to keep you informed of future offers we may have for you.

Gravity Zone Security

We regard the security of your personal information as a priority and implement a number of physical and electronic measures to protect it. We want you to feel confident in dealing with us on the internet. Our website uses a process called Secure Sockets Layer (SSL) technology. All personal information sent to us is encrypted using 256 bit AES encryption, making it extremely difficult for this information to be interpreted or accessed by third parties.Gravity Zone Ticket Delivery

You will receive tickets via your supplied email as soon as payment has been completed. You can either print out and bring your tickets into reception or display them on your mobile phone to redeem.  Please allow 5-7 days if purchasing a physical gift cards as they have to be activated and sent out manually.

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